Lumora Reformer Pilates & Wellness Studio (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information with care, transparency, and respect. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to all clients, visitors, website users, and anyone who interacts with our studio.

Last updated: 16/08/2026

1. Who We Are

Lumora Reformer Pilates & Wellness Studio

Registered in England & Wales

Studio location: 35D Parsonage Street, Dursley, Gloucestershire, GL11 4BP

If you have any questions about this policy, you can contact us at: lumorareformerpilates@gmail.com

2. What Information We Collect

Information you provide directly

• Contact details: name, email address, phone number

• Booking information: class bookings, cancellations, waitlists

• Health information: PAR-Q forms, injury disclosures, pregnancy status, accessibility needs

• Payment information: processed securely via our booking provider (we do not store card details)

• Communications: emails, messages, feedback, or enquiries

• Information collected automatically

• Website usage data (cookies, analytics, device information)

• IP address and browser type

• Interaction with our emails or newsletters

Information from third parties

• Booking platforms

• Social media interactions

3. How We Use Your Information

We use your information to:

• Manage class bookings, memberships, and payments

• Provide safe and appropriate pilates instruction

• Communicate studio updates, schedule changes, and relevant news

• Improve our services, website, and client experience

• Meet legal, insurance, and safeguarding obligations

We only use health information to ensure your safety during sessions and to tailor instruction appropriately.

4. Legal Basis for Processing

We process your information under the following lawful bases:

• Contract: to provide classes and services you have booked

• Consent: for marketing communications and health information

• Legal obligation: insurance, tax, and regulatory requirements

• Legitimate interests: improving our services and studio operations

You may withdraw consent at any time.

5. How We Store and Protect Your Data

We take data security seriously. Your information is stored securely using encrypted systems and reputable third‑party providers.

We never sell your data.

We restrict access to only those who need it to deliver our services.

6. How Long We Keep Your Information

We retain personal data only for as long as necessary:

• Booking and contact information: up to 7 years (for accounting and insurance)

• Health information: as long as you are an active client, then securely deleted after a defined period

• Marketing consent: until you unsubscribe

7. Sharing Your Information

We may share your data with:

• Our booking and payment providers

• Professional advisers (accountants, insurers)

• Legal authorities if required by law

We never share your data for marketing by third parties.

8. Cookies & Website Analytics

Our website may use cookies to improve your browsing experience. You can manage cookie preferences through your browser settings.

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion (“right to be forgotten”)

• Restrict or object to processing

• Withdraw consent

• Request data portability

To exercise these rights, contact us at lumorareformerpilates@gmail.com

10. Marketing Communications

We only send marketing emails if you have opted in. You can unsubscribe at any time using the link in our emails or by contacting us directly.

11. Updates to This Policy

We may update this Privacy Policy occasionally. The latest version will always be available on our website.

T&Cs

All terms and conditions for classes and services at Lumora Reformer Pilates & Wellness Studio are outlined in full on our booking platform, TeamUp, and clients are required to review and agree to these at the time of booking. If you are no longer able to attend a booked session, we kindly ask that you notify us as far in advance as possible in accordance with the cancellation policy detailed on the platform.